Timber & Tides Support & FAQ
Have questions? We’re here to help! Explore our FAQs for quick answers or contact our support team for expert assistance.
How can we help you?
Timber & Tides Collective operates using a print-on-demand model to keep costs down and minimize waste, so we do not have a physical retail location. Our headquarters are based in Haddon Township, NJ, where we manage operations, design, and customer support. All orders are fulfilled and shipped directly to you!
Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package through our carrier’s website. If you haven’t received a tracking number, check your spam folder or log into your account to view your order status.
Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. Estimated delivery times vary based on your location and shipping method selected at checkout.
We offer a hassle-free return policy within 30 days of purchase. Items must be unworn, unwashed, and in original packaging with tags attached. To initiate a return or exchange, visit our Returns & Exchanges page or contact our support team.
Enter your discount code at checkout in the designated promo code box. If the code is valid, the discount will be applied automatically. Please note that only one promo code can be used per order.
You can reach the Timber & Tides Support team via email at orders@timberandtidecollective.com, through our live chat on the website, or by calling our customer service line. Our support hours are Monday-Friday, 9 AM – 6 PM EST.